YOUR JOURNEY
What to expect from your care
From your first conversation to ongoing support, we are with you at every step.
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Your consultation is an opportunity to talk properly about your condition — your symptoms, how they affect your everyday life, what you have already tried and what you would most like treatment to help you achieve.
Your doctor will review your medical history, current and previous medicines, allergies and any individual factors that could affect the safety or suitability of treatment.
Together, you will consider whether medicinal cannabis is an appropriate option for you.
Attending an assessment does not mean you have to start treatment, and it does not guarantee that a prescription will be issued.
Your initial clinical assessment
A 30-minute online consultation with a specialist doctor
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Your first prescription
If treatment is suitable, we can issue your first prescription
Your initial prescription will usually provide around one month’s treatment, allowing you and your clinical team to assess how you respond before deciding what happens next.
Your prescription is sent electronically to a specialist pharmacy, which will contact you to arrange payment, dispensing and delivery.
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Getting ready for your assessment
We'll help you gather the information we need
If you decide to proceed, we’ll need to collect some important information before we can arrange your clinical assessment. All consultations take place online through our clinical portal.
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Patient Enquiry
Your journey can begin with a conversation.
You can contact us to discuss whether our service might be right for you and ask any questions you have before deciding whether you would like to proceed.
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We’ll help you understand our initial eligibility criteria, what treatment and ongoing care involve, and what you can expect from KernowCann. There is no pressure to make a decision — we want you to have the information you need and the time to consider whether this feels right for you.
There is no charge for your initial enquiry.
Supporting you as your treatment progresses.
Regular follow-up and easy access to advice and support help us work together to get the best from your treatment
ONGOING CARE
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Three-month review and ongoing care
Together we'll plan your ongoing treatment
At around three months, you will have another clinical review with one of our prescribing clinicians.
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If your treatment is working well and you are stable, you will typically move to three-monthly reviews, with prescriptions issued in meantime. If you are not yet stable or have any concerns, we may recommend seeing you sooner
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Two-week nurse check-in
We'll see how you're getting on.
Around two weeks after you start treatment, one of our nurses will contact you to see how you're getting on.
We'll talk about how you are responding to treatment, whether you've noticed any unwanted effects and whether you have any questions or concerns. It's also an opportunity to talk through anything you're unsure about and make sure you feel supported as you get used to your treatment.
You don't need to wait for this call if you need us. If you have questions or concerns at any point during your treatment, you can contact us.
Around four weeks after starting treatment, you will have your first formal clinical review with your specialist doctor or another experienced prescribing clinician.
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You'll discuss how your symptoms have responded, any unwanted effects or concerns, and whether any changes to your prescription are needed
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Four-week review
We'll review your progress
ONGOING CARE
Multidisciplinary team review
Additional clinical oversight throughout your care, with an annual review for everyone
Although this is the final step in our Patient Journey, a multidisciplinary team (MDT) review can take place at any point during your care.
Our clinical team regularly meets to discuss patient care, clinical decisions and any concerns. This gives us the opportunity to bring more than one clinical perspective to a decision and to make sure that important or more complex decisions are considered carefully
​Even if your treatment has remained stable and there have been no concerns during the year, your care will be reviewed by our multidisciplinary team at least once every 12 months.
This provides an additional opportunity for our clinical team to consider your treatment together and agree that it remains appropriate for you.
MDT review is part of how we provide safe, accountable care. It means that when an important clinical decision needs another perspective, your clinician doesn’t have to make that decision alone — they can draw on the experience of the wider KernowCann clinical team
There is no additional charge for an MDT review.
